Straightforward, no small print. Here's how booking, cancelling, payment and your privacy work at DriveFresh.
When you book online you're sending us a booking request. We'll get in touch by phone, WhatsApp or email to confirm your slot. Your time isn't final until we've confirmed it with you.
Plans change — that's fine. If you need to cancel or move your appointment, please let us know as early as you can (ideally at least 24 hours before) by phone or WhatsApp on 07360 527 405. We may occasionally need to reschedule too (see weather below) — we'll always give you as much notice as possible.
We come to you fully equipped, but to complete the detail we need access to:
If these aren't available on the day we may not be able to complete the service, so please check before your appointment.
Detailing is done outdoors. In heavy rain, storms or freezing conditions we may contact you to rearrange for a better day — your car deserves the best possible finish.
Payment is due on completion. We take cash on site or bank transfer — we'll share bank details when we confirm your booking. We don't take card payments in person.
Please remove any valuables and personal items from the car before your appointment. We treat every vehicle with care, but we ask that loose or valuable items are taken out beforehand.
We aim for an excellent finish every time. Some stains, scratches, or long-standing wear may not be fully removable — if that's the case we'll tell you honestly what's achievable before or during the clean.
We only use the details you give us (your name, contact number, email and address) to arrange, confirm and carry out your booking, and — if you create an account — to run your loyalty stamps. We don't sell your information or share it for marketing. If you'd like your details removed, just ask.
Questions? Message us on WhatsApp or call 07360 527 405. · Last updated August 2026.